Workplace Experience Coordinator

ISS Facilities Services; Cambridgeshire and Peterborough; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

ISS Facilities Services is seeking a Workplace Experience Coordinator in Peterborough on a hybrid basis. The role focuses on delivering exceptional workplace experiences, acting as a liaison for ISS and the client while ensuring a welcoming, professional environment for all stakeholders.

You will support the onsite management team with events, manage room bookings, and respond to client and visitor requests.

Qualifications

• Customer-focused with strong communication and organisational abilities.
• Capable of building and maintaining relationships with clients and colleagues.
• Comfortable managing room bookings, inquiries and reception support.

Responsibilities

• Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
• Act as the main point of contact for customer requests and enquiries.
• Manage telephone enquiries, room bookings and meeting room set-up requirements.
• Support the onsite management team with events and workplace initiatives.
• Build strong relationships with customers and identify opportunities to enhance their experience.
• Conduct building tours and report faults or concerns.
• Provide support to reception services and collaborate with operational teams across the site.
• Promote a positive team culture and support site safety and evacuation procedures.

Skills

Customer service

Communication

Organisational skills

Relationship building

MS Office

Tools

MS Office

Job description

We are seeking a Workplace Experience Coordinator to join ISS at Quay House, Peterborough, supporting the Government Property Agency contract. You will play a key role in delivering exceptional workplace experiences, acting as an ambassador for both ISS and the customer while ensuring a welcoming and professional environment for all stakeholders.

Job Description

We are looking for a customer-focused individual with excellent communication and organisational skills who can build strong relationships, support workplace initiatives, and contribute to a positive site experience. This is an opportunity to join a team committed to creating engaging workplaces that enhance wellbeing, productivity, and service excellence.

Key Responsibilities

Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.

Act as the main point of contact for customer requests and enquiries.

Manage telephone enquiries, room bookings and meeting room set-up requirements.

Support the onsite management team with high-profile events and workplace initiatives.

Build strong relationships with customers and identify opportunities to enhance their experience.

Conduct building tours, identifying and reporting any faults or concerns.

Provide support to reception services and collaborate with operational teams across the site.

Promote a positive team culture and support site safety and evacuation procedures where required.

Proud member of the Disability Confident employer scheme

Workplace Experience Coordinator

Company: ISS Facilities Services

Hours: Full-time

Location: PE2 2QX

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 23 Oct 2026

Closing date: 22 Nov 2026

Summary

Workplace Experience Coordinator

Contract: Government

Location: Peterborough, PE2 8YY

Hours of work: 40

Contract Type: Permanent

We are seeking a Workplace Experience Coordinator to join ISS at Quay House, Peterborough, supporting the Government Property Agency contract. You will play a key role in delivering exceptional workplace experiences, acting as an ambassador for both ISS and the customer while ensuring a welcoming and professional environment for all stakeholders.

Job Description

We are looking for a customer-focused individual with excellent communication and organisational skills who can build strong relationships, support workplace initiatives, and contribute to a positive site experience. This is an opportunity to join a team committed to creating engaging workplaces that enhance wellbeing, productivity, and service excellence.

Key Responsibilities

Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.

Act as the main point of contact for customer requests and enquiries.

Manage telephone enquiries, room bookings and meeting room set-up requirements.

Support the onsite management team with high-profile events and workplace initiatives.

Build strong relationships with customers and identify opportunities to enhance their experience.

Conduct building tours, identifying and reporting any faults or concerns.

Provide support to reception services and collaborate with operational teams across the site.

Promote a positive team culture and support site safety and evacuation procedures where required.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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