Team Leader (soft services)

ISS; Peterborough; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

ISS is seeking an onsite coordinator in Peterborough to manage placemakers, support management, and help execute the Workplace Experience strategy. The role focuses on improving wellbeing, productivity and culture through service excellence.

You will lead cleaning, catering, and front-of-house teams, cultivate positive relationships with clients and stakeholders, and seek continuous improvements while ensuring safety standards are met.

Responsabilités

• Lead and support the cleaning, catering, front-of-house, and soft services teams.
• Manage onsite soft service ISS placemakers and promote a positive team culture.
• Own and enhance the end-to-end touchpoint journey for customers and guests.
• Build and maintain effective relationships with colleagues, customers, clients, and stakeholders.
• Support ISS management and the Workplace Experience Lead in delivering workplace experience objectives.
• Identify and implement opportunities for continuous improvement and service enhancement.
• Ensure all activities are carried out in line with Health and Safety regulations and standards.
• Drive service excellence by meeting and exceeding agreed service levels while maintaining high levels of team engagement and motivation.

Description du poste

We are looking for an individual who can manage onsite ISS placemakers, support ISS management and the Workplace Experience Lead, and help create a workplace environment that improves wellbeing, productivity, and company culture. The role will also focus on identifying opportunities to enhance the onsite service experience and support new initiatives in line with the ISS Global Strategy.

Key Responsibilities

• Lead and support the cleaning, catering, front-of-house, and soft services teams.
• Manage onsite soft service ISS placemakers and promote a positive team culture.
• Own and enhance the end-to-end touchpoint journey for customers and guests.
• Build and maintain effective relationships with colleagues, customers, clients, and stakeholders.
• Support ISS management and the Workplace Experience Lead in delivering workplace experience objectives.
• Identify and implement opportunities for continuous improvement and service enhancement.
• Ensure all activities are carried out in line with Health and Safety regulations and standards.
• Drive service excellence by meeting and exceeding agreed service levels while maintaining high levels of team engagement and motivation.
• Experience leading or managing a team.
• Knowledge of facilities management and client relationship management.
• Relevant corporate, office, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong time management and organisational abilities.
• Ability to identify opportunities for continuous improvement and change.
• Good stakeholder and relationship management skills.
• Ability to work independently and as part of a team.
• Motivated, committed, and flexible approach.
• Experience using Microsoft Office applications.
• Good understanding of Health and Safety requirements.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.