Soft Services Operations Support

Mitie Group plc.; Corsham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Virtual GP services

Lifestyle benefits

Enhanced pension options

Share plans

Job summary

Mitie Group plc. in Corsham is seeking a Soft Services Operations Support to provide vital administrative and operational support to the Soft Services team at MOD Corsham, helping ensure services are delivered safely and efficiently.

You will maintain records, assist with scheduling, and interact professionally with customers and colleagues. Strong MS Office skills and the ability to handle confidential information are essential; full-time hours, friendly benefits package on offer.

Qualifications

• Previous experience in administrative or customer service roles.
• Strong organisational skills with ability to manage multiple priorities.
• Proficient in MS Office (Word, Excel, Outlook) and able to learn new systems.
• Excellent communication and professional interpersonal skills with discretion.

Responsibilities

• Provide administrative and operational support to the Soft Services Supervisor and team.
• Maintain accurate records, reports and documentation for compliance.
• Assist with workforce coordination, scheduling and daily operations.
• Engage professionally with customers and colleagues to ensure high service standards.
• Support continuous improvement and assist with reception duties as needed.

Skills

Organization

MS Office

Communication

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ROLE: Soft Services Operations Support
HOURS: 37.5 hours per week, Monday to Friday
LOCATION: MOD Corsham

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Operations Support professional who will provide vital operational and administrative support to the Soft Services team at MOD Corsham, helping to ensure services are delivered safely, efficiently and to the highest standards.

Role Responsibilities:

• Provide administrative and operational support to the Soft Services Supervisor and wider management team.
• Maintain accurate records, reports and documentation to support service delivery and compliance requirements.
• Assist with workforce coordination, scheduling and daily operational activities across Soft Services.
• Engage professionally with customers, stakeholders and colleagues to deliver excellent customer service.
• Support continuous improvement initiatives and assist with wider operational and reception duties as required.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

• Previous experience in an administrative, operational support or customer service environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• Excellent communication and interpersonal skills with a professional and approachable manner.
• Ability to handle confidential information with discretion and maintain high levels of accuracy.

What's in it for you?

• Access to a comprehensive benefits package including virtual GP services, financial wellbeing support and lifestyle benefits.
• High street discounts, cycle-to-work scheme, enhanced pension options and share plans.
• Ongoing training, development opportunities and clear career progression pathways within Mitie.

There's a place for you at Mitie, join us today!