Administrator

Mitie Cleaning & Hygiene Services; Mildenhall; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Onsite gym

Career development

Training opportunities

Salary Finance benefits

Job summary

Mitie Cleaning & Hygiene Services is recruiting an Administrator to support facilities management services at RAF Mildenhall. This 12-month FTC role involves handling calls, logging requests, raising work orders, and maintaining records to ensure smooth operations.

You will manage diaries, assist site managers and SLT during absences, prepare reports, and collaborate with internal and external stakeholders. Proficiency in Microsoft Office and security clearance eligibility are required.

Qualifications

• Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organisational and multitasking skills.
• Customer service experience.
• Ability to obtain security clearance.
• Proof of right to work in the UK.

Responsibilities

• Respond to incoming calls and emails, logging customer requests accurately.
• Raise reactive work orders, purchase orders and close jobs on the system.
• Prepare reports, trackers, and month-end documentation.
• Maintain asset registers, uniform/equipment inventories, and filing systems.
• Support site managers and SLT during absences.
• Manage diaries, schedule meetings, take minutes, and arrange events.

Skills

Organisational skills

Multitasking

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Better places, thriving communities.

ROLE: 12 Months FTC

HOURS: 40 hours per week, Monday to Friday

LOCATION: MITIE Defence, Royal Air Force Mildenhall IP28 8NF

We are seeking a proactive and detail-oriented Administrator to support the delivery of facilities management services at RAF Mildenhall. The successful candidate will act as a key point of contact for internal and external stakeholders, ensuring service requests, compliance records, and administrative processes are managed efficiently and professionally.

Role Responsibilities

• Respond to incoming calls and emails, logging customer requests accurately.
• Raise reactive work orders, purchase orders and close jobs on the system.
• Prepare reports, trackers, and month-end documentation.
• Maintain asset registers, uniform/equipment inventories, and filing systems.
• Support site managers and Senior Leadership Team (SLT) during absences.
• Manage diaries, schedule meetings, take minutes, and arrange events.

What We Are Looking For

• Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organisational and multitasking skills.
• Personable and collaborative, with a customer-focused approach.
• Customer service experience.
• Ability to obtain security clearance.

What's in it for you?

• 25 days of holiday per year plus UK bank holidays.
• Use of onsite Gym post probation
• Career development and training opportunities.

Additional Information

• MOD security clearance and DBS Standard required.
• To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 5 years for Security Clearance.
• Proof of right to work in UK essential.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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