Soft Services Operations Support

Mitie Cleaning & Hygiene Services; Corsham; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Virtual GP

Financial wellbeing

Lifestyle benefits

Discounts

Cycle to work

Enhanced pension

Share plan

Training & development

Career progression

Top prize £10k

Job summary

Mitie is seeking a Soft Services Operations Support for the MOD Corsham site. This 37.5-hour role from Monday to Friday involves providing essential administrative and operational support to the Soft Services team to ensure safe, efficient service delivery.

You will maintain records, coordinate scheduling, and engage with customers and stakeholders to uphold high service standards while supporting improvements and reception duties as needed.

Qualifications

• Previous experience in an administrative, operational support or customer service environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• Excellent communication and interpersonal skills with a professional and approachable manner.
• Ability to handle confidential information with discretion and maintain high levels of accuracy.

Responsibilities

• Provide administrative and operational support to the Soft Services Supervisor and wider management team.
• Maintain accurate records, reports and documentation to support service delivery and compliance requirements.
• Assist with workforce coordination, scheduling and daily operational activities across Soft Services.
• Engage professionally with customers, stakeholders and colleagues to deliver excellent customer service.
• Support continuous improvement initiatives and assist with wider operational and reception duties as required.

Skills

Administrative support

Organisational skills

MS Office (Word/Excel/Outlook)

Communication skills

Confidentiality

Tools

Microsoft Office

Job description

Better places, thriving communities.

ROLE: Soft Services Operations Support

HOURS: 37.5 hours per week, Monday to Friday

LOCATION: MOD Corsham

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Operations Support professional who will provide vital operational and administrative support to the Soft Services team at MOD Corsham, helping to ensure services are delivered safely, efficiently and to the highest standards.

Role Responsibilities

• Provide administrative and operational support to the Soft Services Supervisor and wider management team.
• Maintain accurate records, reports and documentation to support service delivery and compliance requirements.
• Assist with workforce coordination, scheduling and daily operational activities across Soft Services.
• Engage professionally with customers, stakeholders and colleagues to deliver excellent customer service.
• Support continuous improvement initiatives and assist with wider operational and reception duties as required.

Required Qualifications

Applicants must meet the below defined requirements for the role.

• Previous experience in an administrative, operational support or customer service environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• Excellent communication and interpersonal skills with a professional and approachable manner.
• Ability to handle confidential information with discretion and maintain high levels of accuracy.

What's in it for you?

• Access to a comprehensive benefits package including virtual GP services, financial wellbeing support and lifestyle benefits.
• High street discounts, cycle-to-work scheme, enhanced pension options and share plans.
• Ongoing training, development opportunities and clear career progression pathways within Mitie.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zeeshan Siddiqui at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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