SME Lending Growth Specialist

Allica Bank; Greater London; Híbrido; GBP 35.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Onboarding & development

Flexible working

Social activities

Pension contributions

Discretionary bonus

Private health cover

Life assurance

Family friendly policies

Resumo da vaga

Allica Bank is hiring a Commercial Development Associate to own the customer journey from first contact to funded SME loan. You will reach out to existing customers, run campaigns, collect documents, and coordinate with Risk, Legal and Data to move applications forward.

You'll explain loan terms, pricing and fees, keep the CRM up to date, and help maintain a healthy pipeline while providing weekly performance reports. A 1-3 year background in lending or fintech is ideal.

Qualificações

• 1-3 years in a commercial business development or relationship role, ideally in lending, finance or fintech.
• Confident and credible on the phone with small business owners and directors, with high call volume.
• Clear, accurate written communication and diligent follow-up to keep records up to date.
• Strong numerical ability to work with loan amounts, interest, terms and fees.
• Organised, self-directed and able to manage a busy pipeline of customers at different stages.
• Honest and careful about commitments in a regulated environment.
• Knowledge of SME lending, including unsecured loans, personal guarantees or government-backed schemes.
• Experience with a CRM such as HubSpot, and with email or SMS campaign tools.
• Familiarity with Open Banking, KYC and credit underwriting processes.
• Experience of working with brokers or introducers.

Responsabilidades

• Make outbound calls to existing and previous customers, conduct discovery about funding needs, and log outcomes in HubSpot.
• Maintain a consistent follow-up routine.
• Collect bank statements or Open Banking connections and other documents; pass complete applications to Underwriting with context.
• Explain loan terms, pricing, fees, and guarantees, knowing when to escalate to Risk or Compliance.
• Support customers through offer, KYC refresh, legal docs and direct debit setup until funded.
• Handle declines politely and refer customers elsewhere only with consent.
• Run outreach campaigns across email, statements, SMS, WhatsApp and LinkedIn; collaborate with Data on audiences.
• Keep CRM up to date with reasons for rejections or decisions.
• Provide weekly reports on calls, conversations, applications, offers and funded loans.
• Work with Risk, Legal and Data to move applications and keep customers well served.
• Comply with policies and maintain internal controls.

Conhecimentos

Cold calling

Relationship building

Communication

Organization

Financial services knowledge

Ferramentas

HubSpot CRM

Campaign tools

Descrição da vaga

Allica Bank is hiring a Commercial Development Associate to own the customer journey from first contact to funded SME loan. You will reach out to existing customers, run campaigns, collect documents, and coordinate with Risk, Legal and Data to move applications forward.

You'll explain loan terms, pricing and fees, keep the CRM up to date, and help maintain a healthy pipeline while providing weekly performance reports. A 1-3 year background in lending or fintech is ideal.