Remote SME Success & Onboarding Executive

Allica Bank; Bedford; Remote; GBP 32,000 - 52,000; Full time

Job summary

Allica Bank is seeking a Remote Customer Success Executive to drive onboarding and ensure SMEs achieve value from our cash management offerings. You will identify opportunities, contact prospects by phone and email, and convert them to active accounts.

Working with growth, product, marketing and operations, you will own the end-to-end onboarding journey for new to Allica customers in our established SME segment (12+ months trading, £50k+ balances), delivering excellent service and a strong first

Responsibilities

• Identify opportunities and contact via telephone and email to convert prospects to Allica Bank business current accounts and savings offerings.
• Own the full end-to-end onboarding journey from identifying potential customers to delivering live, actively used accounts.
• Focus on new-to-Allica customers in SME target segment (minimum 12 months trading) with cash balances (£50k+) that can benefit from savings rates.

Job description

Allica Bank is seeking a Remote Customer Success Executive to drive onboarding and ensure SMEs achieve value from our cash management offerings. You will identify opportunities, contact prospects by phone and email, and convert them to active accounts.

Working with growth, product, marketing and operations, you will own the end-to-end onboarding journey for new to Allica customers in our established SME segment (12+ months trading, £50k+ balances), delivering excellent service and a strong first