SMB Payments Account Manager – Growth & Retention

BAM Ventures; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible working

Generous paid time off

Employee resource groups

Job summary

PayPal in London is seeking an Account Manager to own the commercial relationship with around 250 SMB merchants using Zettle, focusing on retention and growth rather than new business. You will drive cross-sell across PayPal product suite, use AI-powered tools, deliver monthly revenue targets and maintain pipelines and forecasts; collaborate with Customer Success to grow the existing book.

This role requires 3+ years of relevant experience and a Bachelor's degree, with a proven track record in

Qualifications

• 3+ years in B2B account management or sales.
• Proven ability to retain and grow merchant relationships.
• Experience with cross-sell and upsell within existing portfolios.

Responsibilities

• Own the end-to-end commercial relationship with SMB merchants using Zettle.
• Leverage data to drive revenue growth and portfolio health.
• Coordinate with Customer Success and other teams to execute account plans.

Skills

Relationship management

Account management

Cross-sell / upsell

Analytical skills

Negotiation

Education

Bachelor's degree

Tools

CRM software

Data analytics tools

Job description

PayPal in London is seeking an Account Manager to own the commercial relationship with around 250 SMB merchants using Zettle, focusing on retention and growth rather than new business. You will drive cross-sell across PayPal product suite, use AI-powered tools, deliver monthly revenue targets and maintain pipelines and forecasts; collaborate with Customer Success to grow the existing book.

This role requires 3+ years of relevant experience and a Bachelor's degree, with a proven track record in