SMB Account Manager — Retention & Growth for Zettle

PayPal; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

PayPal is seeking a dedicated Account Manager for Zettle in a retention and growth role. You’ll own the end-to-end commercial relationship for around 250 SMB merchants, focusing on cross-sell and upsell within the PayPal product suite to unlock more value.

You’ll collaborate with teams across the organization, use AI-powered insights to optimize outcomes, and drive revenue targets while maintaining pipeline and portfolio health.

Qualifications

• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination.
• Demonstrated ownership of customer relationships and commercial outcomes.
• Experience acquiring, managing, and expanding relationships with merchants.

Responsibilities

• Be the single point of contact for Zettle merchants, owning commercial outcomes end to end.
• Use AI-powered tools to spot how merchants can retain, grow and use our products more fully.
• Deliver monthly revenue targets and OKRs; manage pipeline, forecast and portfolio health.
• Coordinate internally with Customer Success and own a strategic account plan with fresh ideas.

Skills

Analytical skills

Relationship building

Problem solving

Education

Bachelor's degree or equivalent

Tools

AI-powered tools

Job description

PayPal is seeking a dedicated Account Manager for Zettle in a retention and growth role. You’ll own the end-to-end commercial relationship for around 250 SMB merchants, focusing on cross-sell and upsell within the PayPal product suite to unlock more value.

You’ll collaborate with teams across the organization, use AI-powered insights to optimize outcomes, and drive revenue targets while maintaining pipeline and portfolio health.