Strategic Merchant Growth Lead

PayPal, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage for you and family

Generous paid time off

Job summary

PayPal in Greater London is seeking a strategic Account Manager to develop and execute account plans, monitor merchant health, and drive revenue through retention and cross-sell initiatives. You will collaborate with internal teams to deliver sustained value and superior merchant experiences.

The role requires 3+ years in account management or sales within payments/fintech, with strong negotiation and analytical skills. A hybrid work arrangement supports collaboration and flexibility.

Qualifications

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Experience in account management, client success, or sales within payments/fintech industries.
• Strong knowledge of the payments industry and merchant needs, to shape strategic initiatives.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations.

Skills

Account management

Sales experience

Negotiation skills

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

PayPal in Greater London is seeking a strategic Account Manager to develop and execute account plans, monitor merchant health, and drive revenue through retention and cross-sell initiatives. You will collaborate with internal teams to deliver sustained value and superior merchant experiences.

The role requires 3+ years in account management or sales within payments/fintech, with strong negotiation and analytical skills. A hybrid work arrangement supports collaboration and flexibility.