Sr Manager, Account Management

PayPal; Greater London; Presencial; GBP 90.000 - 150.000; Jornada completa

Descripción de la vacante

PayPal is seeking an experienced Senior SMB Commercial Leader to guide in-market SMB growth, leading the Account Management team to achieve strategic commercial outcomes. You will drive growth, retention and productivity while aligning with cross-functional partners to optimize merchant outcomes.

You’ll leverage data and AI insights to inform decisions, set commercial plans, and manage resource allocation, reporting to senior stakeholders.

Formación

• 8+ years relevant experience and a Bachelor's degree OR equivalent experience.
• Proven experience leading account-management teams and strategic initiatives.
• Strong ability to collaborate with cross-functional teams.

Responsabilidades

• Lead complex projects and initiatives that drive growth and efficiency.
• Coach an Account Managers team toward growth, retention, and productivity.
• Partner with Product, Vendor and other teams to remove barriers for merchants.

Conocimientos

Account management

Team leadership

AI应用 (AI literacy)

Data-driven decisions

Educación

Bachelor's degree

Descripción del empleo

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

One market, one SMB commercial organisation, one bar for growth - and you'll set it. You'll be key in leading the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.

Job Description:

Essential Responsibilities:

• Lead complex projects and initiatives that drive process improvements and business growth.
• Resolve complex problems by applying deep functional expertise and innovative solutions.
• Determine methods and procedures for new or special assignments within the sales function.
• Collaborate with global teams to implement best practices and drive consistency.
• Analyze business trends to inform strategic decisions and optimize sales processes.

Minimum Qualifications:

8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications :

What You’ll Do

• Lead and coach a team of Account Managers against clear commercial outcomes through growth, retention and productivity.
• Master the use of AI to assess growth and retention opportunity across the book.
• Partner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes.
• Monitor the effectiveness of the team's motions and act with focused business or process improvements.
• Own commercial plan and resource allocation, represent SMB work with senior stakeholders

What You’ll Bring - Minimum Qualifications

• 10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
• Proven experience managing account-management teams.

Core Capabilities We’re Looking For

• A problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course‑correcting when needed.
• Sets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.
• Uses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level.
• Skilled at executive influence and talent development - building alignment, handling conflict, and creating a durable operating cadence for the leadership team.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recru