SMB Account Manager: AI-Powered Growth & Retention

PayPal; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

PayPal is seeking an AM2 to own the end-to-end commercial relationship for around 200 SMB merchants, protecting existing margins and driving growth through structured servicing, retention and selling. It's a high-volume role requiring strong prioritisation and relationship management.

You'll be the single point of contact for merchants, using AI-powered tools to spot growth opportunities, coordinate with internal teams, and maintain accurate pipeline and forecasts while delivering effective

Qualifications

• Essential capabilities include structuring and segmenting a large book of ~200 SMB merchants.
• Strong in customer and commercial conversations, building trust and identifying needs.
• Experience using AI, data and playbooks to make informed trade-offs and spot opportunities.

Responsibilities

• Engage and collaborate with the immediate team.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Own commercial outcomes end to end for your merchant book.
• Coordinate internal teams to resolve merchant needs and act when standard processes aren’t enough.
• Keep pipeline, forecast, and portfolio health reporting accurate.

Education

Bachelor's degree

Equivalent experience

Job description

PayPal is seeking an AM2 to own the end-to-end commercial relationship for around 200 SMB merchants, protecting existing margins and driving growth through structured servicing, retention and selling. It's a high-volume role requiring strong prioritisation and relationship management.

You'll be the single point of contact for merchants, using AI-powered tools to spot growth opportunities, coordinate with internal teams, and maintain accurate pipeline and forecasts while delivering effective