Smartphone Repair Tech - Fast, Customer-Focused

American Bankers Insurance Company of Florida; Greater London; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Commission

Pension

Holiday allowance

Relocation support

Annual awards

Job summary

iSmash in East London is seeking a Mobile Phone Repair Technician to fix smartphones and tablets, including screen and battery replacements, while delivering excellent customer service in a fast-paced retail environment.

You will diagnose issues, suggest repair options, maintain a clean workspace, and follow safety standards, reporting to the In-Store Manager. The role offers commission on top of base salary.

Qualifications

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast‑paced retail environment.

Responsibilities

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using your technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Customer service

Attention to detail

Mobile technology interest

Job description

iSmash in East London is seeking a Mobile Phone Repair Technician to fix smartphones and tablets, including screen and battery replacements, while delivering excellent customer service in a fast-paced retail environment.

You will diagnose issues, suggest repair options, maintain a clean workspace, and follow safety standards, reporting to the In-Store Manager. The role offers commission on top of base salary.