Smartphone & Tablet Repair Tech — Fast-Paced Retail

iSmash; Southampton; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Career development opportunities

Pension and holiday entitlement

21 days' holiday + 8 bank holidays

Job summary

iSmash in Southampton is seeking a Mobile Phone Repair Technician to fix smartphones and tablets, including screens and batteries, while delivering excellent customer service. The role reports to the In-Store Manager and requires hands-on repair skills in a busy retail setting.

We value gadget lovers who are detail-oriented and able to explain repair options clearly. 40 hours per week with a salary plus commission, for a new store opening in Southampton.

Qualifications

• Proven experience repairing smartphones and tablets (Apple, Samsung, Google).
• Strong customer service skills with confidence speaking to customers.
• High attention to detail when handling devices, tools and small components.

Responsibilities

• Deliver high-quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen/battery/camera replacements and common faults.
• Diagnose and troubleshoot device issues using technical judgement.
• Provide clear advice on repair options and solutions to customers.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Customer service

Attention to detail

Retail experience

Gadget enthusiasm

Job description

iSmash in Southampton is seeking a Mobile Phone Repair Technician to fix smartphones and tablets, including screens and batteries, while delivering excellent customer service. The role reports to the In-Store Manager and requires hands-on repair skills in a busy retail setting.

We value gadget lovers who are detail-oriented and able to explain repair options clearly. 40 hours per week with a salary plus commission, for a new store opening in Southampton.