Smartphone Repair Pro - Fast, Friendly Tech (Edinburgh)

iSmash; City of Edinburgh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Commission

Career development

Company pension

Holiday entitlement

Relocation support

Awards and recognition

Job summary

iSmash in Edinburgh is seeking a Mobile Phone Repair Technician to repair smartphones and tablets with a focus on delivering exceptional customer service in a busy retail setting.

The role involves diagnosing issues, performing high-quality repairs, and advising customers on options while maintaining an organized workspace. The salary is £27,109.31 to £27,325.83 with commission, and there is a supportive team culture and opportunities for development.

Qualifications

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver high-quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Customer service

Attention to detail

Retail experience

Team collaboration

Tools

Repair tools

Job description

iSmash in Edinburgh is seeking a Mobile Phone Repair Technician to repair smartphones and tablets with a focus on delivering exceptional customer service in a busy retail setting.

The role involves diagnosing issues, performing high-quality repairs, and advising customers on options while maintaining an organized workspace. The salary is £27,109.31 to £27,325.83 with commission, and there is a supportive team culture and opportunities for development.