Smartphone & Tablet Repair Tech – Commission

iSmash; City of Edinburgh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Basic salary + commission

Career development & training

Company pension & increased holiday

21 days holiday + 8 bank holidays

Relocation support where applicable

Supportive, rewarded culture

Job summary

iSmash is hiring a Mobile Phone Repair Technician for our Edinburgh store. You will repair smartphones and tablets, diagnose issues, and guide customers on options with confidence. A strong focus on service, quality repairs and working to high standards is essential.

You will work in a busy retail environment reporting to the In-Store Manager and benefit from ongoing training, a supportive culture, and opportunities for career development.

Qualifications

• Proven experience repairing smartphones and tablets, brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• You will play a key role in delivering high-quality repairs and excellent customer experiences.
• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using your technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Tablet repair

Customer service

Attention to detail

Retail experience

Job description

iSmash is hiring a Mobile Phone Repair Technician for our Edinburgh store. You will repair smartphones and tablets, diagnose issues, and guide customers on options with confidence. A strong focus on service, quality repairs and working to high standards is essential.

You will work in a busy retail environment reporting to the In-Store Manager and benefit from ongoing training, a supportive culture, and opportunities for career development.