Smartec Administrator

Appello Careline Limited.; New Milton; Hybrid; GBP 23,000; Full time

Job summary

A community support company in New Milton is seeking a Smartec Administrator for hybrid work. The role involves efficient administration of installations, maintaining contract files, customer liaison, and scheduling tasks. The ideal candidate should possess empathy, interpersonal skills, and proficiency in Microsoft Office. This position offers a dynamic work environment with excellent career opportunities.

Benefits

161 hours holiday, increasing with service

Discounts on various services

24/7 employee assistance program

Family and friends’ discounts

Pension scheme, up to 4% company matched

Free on-site parking

Qualifications

• Experience in a similar administrative support role.
• Ability to work under pressure and manage workload.
• Positive attitude and flexible approach.

Responsibilities

• Provide effective administration of installations and construction contracts.
• Maintain contract files and paperwork.
• Schedule job start dates and manage supply orders.

Skills

Empathy

Interpersonal skills

Administration

Problem-solving

Microsoft Office Proficiency

Education

Good standard of education

Tools

Business Central

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

🤩SmartecAdministrator

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: £22,640.80 per annum

📍Location: Hybrid New Milton

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : December 2025/January 2026

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 161 hours holiday rising to 175 hours with length of service plus bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You have proven experience of working in a similar administrative support role and excellent personal administration and interpersonal skills. Used to dealing with customer interactions and negotiating with varying stakeholders.

You will have a good standard of education as well as having experience with Microsoft packages including Outlook, Excel and Word.

You are capable of working under pressure and managing your own workload and maintaining a working relationship with customers and team members.

You have a positive ‘can do’ attitude and can use initiative in problem solving and have a flexible approach.

🖋️THE ROLE

To provide effective and efficient administration of installations and construction contracts and provide general support to the field based contracts team.

General duties to include:

• The compilation and maintenance of contract files and associated paperwork
• The inputting of contract information into the company MIS (Business Central)
• Provision of customer liaison activities in support of the field based Contracts Managers
• Creation, release and sending of purchase orders from requisitions
• Filing of purchase orders and maintenance of electronic filing systems
• Progressing outstanding orders
• Scheduling job start dates around equipment deliveries
• The administration of new and existing subcontractor paperwork in line with ISO procedures
• To liaise with all other departments within the business to help ensure the smooth and efficient passage of high quality information and data.
• To help maintain and improve all of the department procedures in accordance with the ISO Quality Management System.
• Ensuring returned items are accurately recorded and faulty items replaced by vendor in a timely manner. Warranty returns management. Advanced replacement management.
• Maintenance of various spreadsheets

Duties also include

• Managing customer expectations and exceeding delivery targets
• Share information with colleagues and service partners to maintain and improve standards of service delivery
• Balancing customer requirements and expectations with the resources available
• Keeping customers informed of progress and being transparent and clear with messaging
• Recognise when your customer’s needs or expectations have changed and adapt or inform as necessary
• Keep your customer informed if delivery of the service needs to involve passing them on to another person or organisation
• Check that the service you have given meets your customer's needs and expectations

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.