Smart Meter Operability Lead | Drive Reliability & Impact

Thames Water Utilities Limited; Langley; Hybrid; GBP 63,000; Full time

Job summary

A leading water utility company in the UK is seeking a Smart Meter Operability Manager to ensure optimal performance of smart meters. The role involves leadership of operational teams, regulatory reporting, and driving customer satisfaction. Ideal candidates will have strong expertise in smart metering, operational leadership, and a proven track record of enhancing customer outcomes through data-driven strategies. The job offers a starting salary of £63,000 and comes with comprehensive benefits, including 26 days of holiday, a private medical care plan, and opportunities for professional growth.

Benefits

26 days of holiday

Annual bonus

Private medical health care

Performance-related pay plan

Qualifications

• Strong understanding of AMI, MDMS, and broader meter technology suite.
• Proven experience running smart metering operations focused on safety and quality.
• Track record of using data for actionable insights.

Responsibilities

• Lead and coach the operations team for optimal smart meter functionality.
• Own regulatory reporting to Ofwat and manage investigation workloads.
• Champion data quality and improve customer communications.

Skills

Smart metering expertise

Operational leadership

Insight to action

Supplier management

People leadership

Stakeholder influence

Resilience and drive

Job description

A leading water utility company in the UK is seeking a Smart Meter Operability Manager to ensure optimal performance of smart meters. The role involves leadership of operational teams, regulatory reporting, and driving customer satisfaction. Ideal candidates will have strong expertise in smart metering, operational leadership, and a proven track record of enhancing customer outcomes through data-driven strategies. The job offers a starting salary of £63,000 and comes with comprehensive benefits, including 26 days of holiday, a private medical care plan, and opportunities for professional growth.