SLA-Driven Fulfillment & Client Coordination

Synergy Group; Rugeley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Synergy Group in the United Kingdom is seeking a role to ensure client SLAs are met across the mailing and fulfilment process through effective scheduling, accurate execution and clear communication.

You will coordinate proofing, print preparation, fulfilment and dispatch, provide regular progress updates to assigned accounts, and liaise with external suppliers and internal teams to maintain quality and customer satisfaction.

Responsibilities

• Coordinate proofing, print preparation, fulfilment and dispatch activities.
• Provide regular progress updates to assigned accounts.
• Liaise with external suppliers as required.
• Collaborate with customer services, production and fulfilment teams.
• Maintain operational accuracy and high customer satisfaction.

Job description

Synergy Group in the United Kingdom is seeking a role to ensure client SLAs are met across the mailing and fulfilment process through effective scheduling, accurate execution and clear communication.

You will coordinate proofing, print preparation, fulfilment and dispatch, provide regular progress updates to assigned accounts, and liaise with external suppliers and internal teams to maintain quality and customer satisfaction.