Global Logistics Client Services Specialist

Crane Worldwide Logistics LLC; Wellesbourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Crane Worldwide Logistics LLC in the United Kingdom is seeking a Client Service Representative to act as the main contact for customers, carriers and internal teams, ensuring smooth operations and a superior customer experience from order placement through final delivery.

You will manage customer accounts, monitor orders, coordinate with carriers and warehouses, provide real-time shipment updates and resolve inquiries promptly.

Qualifications

• Minimum 3 years of experience in customer service within logistics or a 3PL environment.
• Strong understanding of warehouse, transport and supply chain processes.
• Excellent communication skills (verbal and written).
• Proven problem-solving and decision-making ability.
• Ability to prioritise and manage multiple tasks simultaneously.
• Experience with Warehouse Management Systems and Microsoft Office.
• Customer-focused mindset with a proactive approach.

Responsibilities

• Manage customer accounts and serve as the primary point of contact.
• Process and monitor orders from booking through to delivery.
• Coordinate with carriers, warehouses, and internal stakeholders.
• Provide real-time shipment updates and proactively manage delays.
• Resolve customer inquiries, claims, and service issues efficiently.
• Ensure accurate data entry in transport and order management systems.
• Build and maintain strong relationships with customers and partners.
• Collating accurate information for invoicing clients.
• Deliver high-quality service in a fast-paced logistics environment.

Skills

Customer service

Logistics knowledge

Communication skills

Problem solving

Multi-tasking

Tools

Warehouse Management Systems

Microsoft Office

Job description

Crane Worldwide Logistics LLC in the United Kingdom is seeking a Client Service Representative to act as the main contact for customers, carriers and internal teams, ensuring smooth operations and a superior customer experience from order placement through final delivery.

You will manage customer accounts, monitor orders, coordinate with carriers and warehouses, provide real-time shipment updates and resolve inquiries promptly.