Global Logistics Client Success Coordinator

Crane Worldwide UK Limited; Wellesbourne; On-site; GBP 26,000 - 32,000; Full time

Job summary

Crane Worldwide Logistics is seeking a Client Service Representative in the United Kingdom to act as the primary contact for customers and collaborate with carriers and internal teams to ensure smooth operations from order placement to delivery.

You will deliver excellent customer service, manage inquiries and issues, and build strong client relationships to foster new and repeat business in a fast-paced logistics environment.

Qualifications

• Minimum 3 years of experience in customer service within logistics or a 3PL environment.
• Strong understanding of warehouse, transport and supply chain processes.
• Excellent communication skills (verbal and written).
• Proven problem-solving and decision-making ability.
• Ability to prioritise and manage multiple tasks simultaneously.
• Experience with Warehouse Management Systems and Microsoft Office.

Responsibilities

• Manage customer accounts and serve as the primary point of contact.
• Process and monitor orders from booking through to delivery.
• Coordinate with carriers, warehouses, and internal stakeholders.
• Provide real-time shipment updates and proactively manage delays.
• Resolve customer inquiries, claims, and service issues efficiently.
• Ensure accurate data entry in transport and order management systems.
• Build and maintain strong relationships with customers and partners.
• Collating accurate information for invoicing clients.

Skills

Customer service

Logistics knowledge

Communication skills

Problem-solving

Multitasking

Tools

Warehouse Management System

Microsoft Office

Job description

Crane Worldwide Logistics is seeking a Client Service Representative in the United Kingdom to act as the primary contact for customers and collaborate with carriers and internal teams to ensure smooth operations from order placement to delivery.

You will deliver excellent customer service, manage inquiries and issues, and build strong client relationships to foster new and repeat business in a fast-paced logistics environment.