Logistic Coordinator

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discretionary company bonus scheme

Pension

Healthshield Cash Plan

Discount Perks

22 days holiday

Birthday leave

Cycle to work scheme

Enhanced maternity and paternity leave

Job summary

ILG (International Logistics Group Ltd) seeks a Logistics Coordinator in Northampton, UK. This role is pivotal in maintaining client satisfaction, managing operations, and resolving issues. Key responsibilities include handling client enquiries, supporting daily operations, and working with various teams to ensure service delivery. Candidates need strong communication, problem-solving skills, and prior experience in logistics or client operations is highly desirable. You'll also benefit from a hybrid working system after probation, pension plans, and various employee perks.

Qualifications

• Experience in logistics or client-facing operations is desirable.
• Own transport is essential for travel to client sites.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Support daily operations and troubleshoot issues efficiently.
• Work closely with warehouse and carrier teams for smooth service delivery.
• Ensure timely updates and communication through ticketing systems.
• Monitor KPIs and highlight improvement opportunities.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Attention to detail

Ability to manage priorities

Tools

CRM systems

Ticketing tools

Job description

As a Logistics Coordinator, you will be the main contact for a portfolio of fulfilment clients. This role focuses on maintaining high client satisfaction, supporting operational performance and ensuring all activity is completed accurately and on time. You will manage daily communication, resolve issues efficiently and work closely with internal teams to ensure smooth service delivery.

The key responsibilities of the role will include:

• Acting as the main contact for client enquiries via phone and email, managing daily communication and updates
• Supporting daily operations by addressing customer queries, troubleshooting issues efficiently, and ensuring orders and correspondence are handled accurately and in a timely manner
• Working closely with warehouse teams, carriers and other departments to ensure smooth service delivery and resolve any operational challenges
• Using ticketing systems to manage and update client queries within agreed SLAs, providing timely responses and clear communication
• Supporting client calls and meetings, taking ownership of actions and ensuring follow-up is completed
• Overseeing the administration and daily running of client accounts, including billing for services and meeting service level expectations
• Escalating and resolving complaints promptly while maintaining strong client relationships
• Sharing updates with the Corporate Account Management team and contributing to process improvements and new procedures
• Monitoring KPIs and service metrics, highlighting risks, trends or improvement opportunities

What we are looking for

• Strong communication and interpersonal skills
• Ability to manage multiple priorities and work under pressure
• Proficiency with bespoke systems, CRM and ticketing tools
• Strong problem-solving skills and good attention to detail
• Confidence in challenging processes and advocating for clients
• Proven experience in a logistics, fulfilment or client-facing operational role (desirable)
• A collaborative team player with a proactive, solution-focused mindset
• Own transport essential – on occasion you’ll be required to travel and work at customer sites and other work-based locations in the Southeast of England, depending on the company’s business and its requirements
• Discretionary company bonus scheme
• Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Employee assistance programme to promote mental health wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity leave

Job Application Requirements

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.