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Synergy Group; Rugeley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Synergy Group in the United Kingdom is seeking a role to ensure client SLAs are met across the mailing and fulfilment process through effective scheduling, accurate execution and clear communication.

You will coordinate proofing, print preparation, fulfilment and dispatch, provide regular progress updates to assigned accounts, and liaise with external suppliers and internal teams to maintain quality and customer satisfaction.

Responsibilities

• Coordinate proofing, print preparation, fulfilment and dispatch activities.
• Provide regular progress updates to assigned accounts.
• Liaise with external suppliers as required.
• Collaborate with customer services, production and fulfilment teams.
• Maintain operational accuracy and high customer satisfaction.

Job description

The purpose of this role is to ensure all client SLAs are met across every stage of the mailing and fulfilment process, through effective scheduling, accurate execution and clear communication. The role is responsible for coordinating proofing, print preparation, fulfilment and dispatch activities, ensuring work is delivered on time, to specification and to agreed quality standards.

The postholder acts as a key point of contact for assigned accounts, providing regular progress updates, managing approvals and liaising with external suppliers where required. By working closely with customer services, production and fulfilment teams, the role supports efficient workflows, maintains operational accuracy and contributes to a consistently high level of customer satisfaction.