SLA-Driven Homes Customer Service Coordinator

Vistry Group; Coleshill CP; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Car salary sacrifice

Up to 39 days leave

Private medical insurance

Enhanced parental leave

Pension scheme

Life assurance

Share save schemes

Christmas shutdown

Rewards portal

Flexible working

Job summary

Vistry Group in Coleshill, England is seeking a Customer Service Coordinator to liaise with customers, partners, technicians and subcontractors to close service cases within SLA. You will handle enquiries by phone or email, appoint contractors for snagging or defects, and contribute to a positive customer journey.

The role emphasizes collaboration, with some flexible working arrangements. The successful candidate will have strong Microsoft Office skills, excellent communication, and a

Qualifications

• Experience in a customer-facing environment within residential construction is preferred.
• Ability to handle complaints with empathy and professionalism.
• Strong organizational and planning skills to manage multiple cases.

Responsibilities

• Deal with customer service matters received by email or phone and address issues promptly within SLAs.
• Issue instructions to sub-contractors and follow up to ensure prompt resolution.
• Follow up on remedial works and ensure completion within 28 days where possible.
• Deliver excellent customer service with understanding and empathy.
• Communicate effectively with internal departments and build strong working relationships.
• Carry out general administrative duties and keep the database up to date.
• Ensure all Customer Service KPIs align with company guidelines.
• Maintain awareness of Health and Safety requirements.

Skills

Communication skills

Teamwork

Planning & organisation

Problem solving

Calm under pressure

Polite and assertive attitude

Handling complaints

Customer service

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Vistry Group in Coleshill, England is seeking a Customer Service Coordinator to liaise with customers, partners, technicians and subcontractors to close service cases within SLA. You will handle enquiries by phone or email, appoint contractors for snagging or defects, and contribute to a positive customer journey.

The role emphasizes collaboration, with some flexible working arrangements. The successful candidate will have strong Microsoft Office skills, excellent communication, and a