Ski Customer Service Executive - 6 Month FTC

Iglu.com; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Iglu.com is seeking a dedicated Ski Customer Service representative to manage customer bookings and ensure high service levels during the ski season. The successful candidate will respond to customer queries, resolve complaints, and provide exceptional support in a fast-paced environment. This role is ideal for someone passionate about travel and winter sports, offering flexible working options and various benefits.

Benefits

Hybrid and Remote Working Options

Personal Development Program

Discounted Travel Offers

Gym Discounts

Mental Health and Wellbeing Support

Electric Vehicle Scheme

Life Assurance

Company Get Togethers

Qualifications

• Proven experience in a customer service role or travel industry.
• Fluency in written and spoken English required.
• Genuine passion for winter sports and travel highly regarded.

Responsibilities

• Manage customer bookings and enquiries effectively.
• Resolve problems for customers on holiday.
• Handle customer complaints and liaise with tour operators.

Skills

Communication

Organizational Skills

Attention to Detail

Customer Service

CRM Systems

Knowledge of Ski Holidays

Tools

CRM Systems

Google Docs

Booking Platforms

Job description

We are currently seeking to expand our Ski Customer Service team, as the ski season is fast approaching.

The successful candidate will ensure that our high levels of customer service are maintained. They will manage all aspects of customer bookings and enquiries from post-sale to post-holiday resolution. Experience in a similar customer service role or in the travel industry is preferable.

About Iglu:

Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.

Key Responsibilities:

• Answering customer queries by phone, email or live chat,
• Resolving problems of customers on holiday,
• Handling of customer complaints,
• Liaising with tour operators,
• Booking cancellations and customer amendments,
• Ancillary sales and seeking up-selling opportunities,
• Amending bookings in line with supplier changes,
• Checking and sending tickets to customers,
• Take payments from customers where needed,
• To undertake any other duties or projects as required by your line manager, appropriate to your role.

Skills and Experience:

• Strong verbal and written communication to ensure clear, professional interactions both internally and externally,
• Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided),
• Basic understanding of ABTA/ATOL regulations,
• Organised, with the ability to work in a fast-paced environment and prioritise tasks
• A genuine passion for winter sports and travel,
• Good attention to detail,
• Ability to work independently and as part of a collaborative team,
• Fluent in both written and spoken English,
• Knowledge of the ski holidays and resorts we feature,
• A willingness to develop knowledge and skills.

Why work for Iglu?

We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:

Our Values:

• Put People First,
• Driven by our Customers,
• Love what we do,
• Bold and ambitious.

Our Benefits:

• Hybrid and Remote working options,
• Personal Development Program,
• Discounted travel offers for family and friends,
• Gym discounts at all major chains across the UK,
• Mental Health and Wellbeing Support,
• Electric Vehicle Scheme,
• Simply Health Cash Plan,
• Life Assurance for all,
• Help shape the culture of Iglu by getting involved in our Charity or Social Committee,
• Bi-annual Company Get Togethers,
• Plus Many More.