Homecharge Operations Coordinator (FTC)

Pod; London; Hybrid; GBP 27,000; Full time

Job summary

Join a leading company in electric vehicle charging as a Homecharge Operations Coordinator. This role involves planning installations, ensuring customer satisfaction, and managing operations across the UK. Benefit from a flexible hybrid working model and a supportive team culture focused on work-life balance.

Benefits

Access to 'UnMind' wellbeing platform

Flexible hybrid working model

Work abroad for up to 20 days

Salary Sacrifice EV Scheme

Family & friend discount scheme

25 days holiday plus Bank Holidays

Generous parental and family leave

Pension scheme with 4.5% matched contribution

Life insurance covering up to 4x salary

Discounted Gym Memberships

Qualifications

• Ability to balance and prioritize multiple projects.
• Technically minded with a good understanding of electrical terminology.
• Calm under pressure and quick decision-making.

Responsibilities

• Plan and schedule multiple installations in a set region.
• Monitor lead times and maintain customer satisfaction.
• Manage phone lines for Domestic Operations inquiries.

Skills

Project Management

Communication

Problem Solving

Job description

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Join to apply for the Homecharge Operations Coordinator (FTC) role at Pod

Description

Salary: up to 27k per annum | 6 month fixed-term contract

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.

Department: Operations

Location: Remote - UK

Compensation: £27,000 / year

Description

Salary: up to 27k per annum | 6 month fixed-term contract

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.

Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'

With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe.

Our Ways of Working

We’re all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. This team is currently spread out across the UK, therefore, operate mainly from home.

However, if required - our office address is 222 Gray's Inn Road, London, WC1X 8HB.

Join the EVolution:

The Homecharge Operations Coordinator role sits within the heart of our Central Operations who focus on installing and maintaining chargepoints throughout the UK. On top of being hyper organised, a great communicator and an excellent problem solver you’ll be responsible for:

You’ll also be responsible for:

• Planning & scheduling multiple Domestic chargepoint installations within a set region at the same time
• Monitoring lead times whilst maintaining customer satisfaction
• Quoting for any additional works which may fall outside of our ‘standard installation’ package
• Managing the phone lines for any Domestic Operations enquiries
• Building and maintaining strong relationships with the Pod Point Field Team, ensuring installations within your region are maximised and travel times minimised
  
  

Electrify us with your skills:

We think the role would be best suited to somebody who has previous experience balancing and prioritising multiple projects at the same time as well as someone who is:

• Able to remain calm under pressure and make super quick decisions to solve any problems that may arise
• Technically minded and able to pick up electrical jargon and systems easily
• Great at building relationships with customers and internal stakeholders
• Comfortable working with numbers and data
  
  

Perks that spark joy:

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme
  
  

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

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