Billing Operations Associate

Tottenham Hotspur Football Club; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tottenham Hotspur Football Club is seeking a motivated Billing Operations Associate to support the Finance and Revenue Operations team. This entry-level role is perfect for those looking to gain practical experience in billing processes, financial systems, and customer account management within a rapidly growing sports organization. You'll play a key role in ensuring accurate and up-to-date customer billing alongside an experienced team.

Qualifications

• Ideal for someone eager to learn about billing processes and financial systems.
• Strong attention to detail and basic understanding of customer accounts.
• No prior Workday or Salesforce experience required; training will be provided.

Responsibilities

• Assist with invoice tracking and ensure accuracy across systems.
• Learn to identify un-applied payments and assist with billing adjustments.
• Run basic reports to identify billing issues and discrepancies.

Skills

Attention to Detail

Communication Skills

Customer Account Understanding

Education

Associate or Bachelor’s degree in finance, Business, Accounting

Tools

Microsoft Excel

Google Sheets

Workday

Salesforce

Job description

Join to apply for the Billing Operations Associate role at Tottenham Hotspur Football Club

Join to apply for the Billing Operations Associate role at Tottenham Hotspur Football Club

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

The Role

We are looking for a motivated and detail-oriented Billing Operations Associate to support our Finance and Revenue Operations team. This entry-level role is ideal for someone eager to learn about billing processes, financial systems, and customer account management. You will assist in invoice tracking, payment applications, and reporting across our Workday and Salesforce systems, playing a key role in keeping customer billing accurate and up-to-date.

Key Responsibilities

• Help ensure invoices in Workday match the correct customer accounts and orders from Salesforce
• Assist with checking invoice details to avoid errors when updates or adjustments are made

Payment Application:

• Learn to identify un-applied payments and assist in assigning them correctly to updated invoices
• Support the application of credits and refunds after invoice changes or cancellations

Sales and Order Coordination:

• Assist in matching new sales in Salesforce with existing customer accounts to ensure a complete billing picture

Reporting & Monitoring:

• Run basic reports in Workday and Salesforce to help identify billing issues (e.g., payments not applied or credits not used)
• Flag discrepancies or missing information for review by senior team members

Training and Development:

• Participate in training sessions to understand internal billing workflows and best practices
• Collaborate with senior team members to continuously improve process knowledge

Systems You’ll Use:

• Workday (for invoice management and payments)
• Salesforce (for customer and sales order information)

Qualifications:

• Associate or bachelor’s degree in finance, Business, Accounting, or a related field (or equivalent experience)
• Strong attention to detail and a willingness to learn complex systems
• Basic understanding of customer accounts, invoices, and payments
• Good communication skills and ability to work well with cross-functional teams
• Familiarity with Microsoft Excel or Google Sheets
• No prior Workday or Salesforce experience required, training will be provided

What You'll Gain:

• Hands-on experience with two of the most widely used business platforms: Workday and Salesforce
• A deep understanding of how billing and finance operations support the customer lifecycle
• Exposure to data analysis and reporting in a fast-paced business environment
• A collaborative team culture focused on training, mentorship, and career growth

The Tottenham Hotspur Way

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs.

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Finance

• Industries

  Spectator Sports and Sports Teams and Clubs

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