Site Contract Liaison: Social Value & Customer Advocate

Novus Property Solutions; Hereford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

27 days' holiday + bank holidays (buy)

Pension up to 7.5%

Car allowance or fleet van

Discounted healthcare

Tastecard & lifestyle discounts

One day volunteering per year

Length of service awards

Job summary

Novus Property Solutions is seeking a Contract Liaison Officer to support sites in the South Shropshire and Hereford areas. You will act as the main link between customers, clients and site teams, delivering social value and high-quality customer service across tenanted housing projects such as kitchen, bathroom, and heating upgrades.

Your role involves face-to-face visits, coordinating communications, and maintaining records, with emphasis on flexible hours and travel.

Qualifications

• Previous work experience as Contract/Resident/Tenant Liaison Officer is essential.
• Proficient IT skills are required.
• Flexibility with hours and travel is essential.

Responsibilities

• Act as the voice and face at contract/site level, liaising between customers, clients and the wider community.
• Deliver and manage social value and excellent customer service as part of Novus' commitments.
• Coordinate information and reporting for upcoming/current works and contractual obligations.

Skills

Communication

Customer focus

IT proficiency

Full UK Driving Licence

Job description

Novus Property Solutions is seeking a Contract Liaison Officer to support sites in the South Shropshire and Hereford areas. You will act as the main link between customers, clients and site teams, delivering social value and high-quality customer service across tenanted housing projects such as kitchen, bathroom, and heating upgrades.

Your role involves face-to-face visits, coordinating communications, and maintaining records, with emphasis on flexible hours and travel.