Site-Based Contract Liaison Officer – Social Housing

Novus Property Solutions; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 Days Hols & BH

Company pension scheme

Car Allowance or Fleet Van

Discounted Healthcare Scheme

Taste card & lifestyle discounts

Volunteer day per year

Job summary

Novus Property Solutions is seeking a Contract Liaison Officer to work on-site across Stoke-on-Trent and the Burton office. The role supports sites/contracts, handling customer interactions and delivering social value initiatives.

Flexible hours include part-time (30 hours) or full-time options, with a focus on effective communication and relationship building with clients and communities. The role requires face-to-face customer service experience, IT proficiency, and driving eligibility (Full

Qualifications

• Experience in a customer-facing environment.
• Excellent communication and presentation skills.
• Proficient IT skills including MS Office.

Responsibilities

• Be the liaison between customers, clients and site teams.
• Deliver and manage social value and customer service commitments.
• Coordinate communication to keep site teams informed and engaged.

Skills

Communication skills

Customer service

IT literacy

Driving licence

Tools

MS Office

Job description

Novus Property Solutions is seeking a Contract Liaison Officer to work on-site across Stoke-on-Trent and the Burton office. The role supports sites/contracts, handling customer interactions and delivering social value initiatives.

Flexible hours include part-time (30 hours) or full-time options, with a focus on effective communication and relationship building with clients and communities. The role requires face-to-face customer service experience, IT proficiency, and driving eligibility (Full