Field Contract Liaison - Social Housing & Community

Novus Property Solutions; Hempstalls; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Car allowance or fleet van

Company pension scheme (up to 7.5%)

27 days holiday + bank holidays

Job summary

Novus Property Solutions is seeking a Contract/Resident Liaison Officer to support site contracts in the Wrexham area with travel around North Shropshire to Ludlow. The role involves delivering social value, excellent customer service and coordinating community initiatives across tenanted housing projects.

You will be the face of the contract, managing enquiries, organising reporting, and supporting the site teams while maintaining strong relationships with customers and communities.

Qualifications

• Experience in a customer-facing role and strong communication skills.
• Ability to use MS Office and internal systems.
• Flexibility for hours and travel and a Full UK Driving Licence.

Responsibilities

• Support site or contract, liaise between customers, clients and community.
• Deliver Social Value and high-quality customer service on housing works.
• Lead on planning community, skills and employment initiatives in line with Social Value Act.
• Handle enquiries and issues, representing the voice of the contract on site.

Skills

Customer service

Communication

IT literacy

Driving licence

Tools

MS Office

Job description

Novus Property Solutions is seeking a Contract/Resident Liaison Officer to support site contracts in the Wrexham area with travel around North Shropshire to Ludlow. The role involves delivering social value, excellent customer service and coordinating community initiatives across tenanted housing projects.

You will be the face of the contract, managing enquiries, organising reporting, and supporting the site teams while maintaining strong relationships with customers and communities.