Resident Liaison & Community Value Advocate

Novus Property Solutions Ltd; Wrexham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Attractive salary & benefits

27 days holiday + bank holidays

Company pension (up to 7.5%)

Car allowance or fleet van

Discounted healthcare & lifestyle bene

Job summary

Novus Property Solutions is seeking Contract Liaison Officers to bridge between customers, clients and site teams across Wrexham and surrounding areas. You will manage social value initiatives, ensure excellent customer service, and support contracts with planning and reporting across a busy social housing maintenance program.

Role requires flexible hours and travel, IT proficiency, and a valid UK driving licence. DBS check will be completed.

Qualifications

• Previous work experience as a Contract/Resident/Tenant Liaison Officer is essential and communication is key along with confident presentation skills.
• Your ability to be proficient in IT is also essential to fulfil and develop the role.
• Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence; check will be completed. The role will require a DBS check to be completed.

Responsibilities

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers through the whole customer journey, offering colour choices for bathroom flooring, tiles, paint etc, sketching designs and measuring
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

Job description

Novus Property Solutions is seeking Contract Liaison Officers to bridge between customers, clients and site teams across Wrexham and surrounding areas. You will manage social value initiatives, ensure excellent customer service, and support contracts with planning and reporting across a busy social housing maintenance program.

Role requires flexible hours and travel, IT proficiency, and a valid UK driving licence. DBS check will be completed.