Site-Based Resident Liaison & Social Value Lead

Novus Property Solutions; Wrexham; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Car allowance or fleet van

Company pension up to 7.5%

27 days holidays + BH

Discounted Healthcare Scheme

Taste card discounts

Volunteer day

Résumé du poste

Novus Property Solutions is seeking a Resident/Contract Liaison Officer based in Wrexham with site visits across Wrexham North Shropshire to Ludlow. The role involves 37.5 hours per week, 8.30am–5.00pm, focusing on customer liaison, social value delivery and excellent service across tenanted social housing projects.

Strong communication and IT skills, plus a valid UK driving licence, are essential. A DBS check will be completed.

Qualifications

• Experience in a customer-facing environment
• Strong communication and relationship-building skills
• Proficiency with IT and MS Office/internal systems
• Full UK driving licence is essential

Responsabilités

• Provide liaison between customers, clients and the wider community at contract/site level
• Deliver and manage Social Value and excellent Customer Service for clients
• Lead on delivering all added-value contractual commitments including planning and diarising community, skills and employment initiatives
• Handle enquiries and issues from site teams and sub-contractors; act as the voice at contract/site level
• Establish an effective communications system to keep the site team informed and maintain relationships
• Coordinate distribution and reporting for upcoming/current works and commitments
• Carry out face-to-face site visits with clients and customers, offering colour choices and measurements
• Deal with complaints and resolve concerns in a positive manner
• Generate technical instructions, site notes and observations using MS Office/internal systems
• Identify case studies showing Social Value impact for tenders
• Promote good news stories and initiatives with Marketing

Connaissances

Customer-facing

Communication

IT skills

Driving licence

Outils

MS Office

Internal systems

Description du poste

Novus Property Solutions is seeking a Resident/Contract Liaison Officer based in Wrexham with site visits across Wrexham North Shropshire to Ludlow. The role involves 37.5 hours per week, 8.30am–5.00pm, focusing on customer liaison, social value delivery and excellent service across tenanted social housing projects.

Strong communication and IT skills, plus a valid UK driving licence, are essential. A DBS check will be completed.