Resident Liaison Officer – Social Housing Projects

Novus Property Solutions Ltd; Workington; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

27 days’ annual leave + bank holidays

Company pension contributions up to 7.

Car allowance or company vehicle

Discounted healthcare

High-street & lifestyle discounts

One paid volunteering day

Length-of-service awards

Job summary

Novus Property Solutions Ltd. is seeking a Contract Liaison Officer to support tenants living in social housing across Cumbria. You will liaise between customers, clients and site teams, keeping residents informed and helping resolve issues throughout each works phase.

The role requires strong communication, organisation and IT skills, plus a full UK driving licence. Travel across Cumbria is expected, with DBS and driving checks as part of appointment.

Qualifications

• Previous experience in a Contract, Resident or Tenant Liaison Officer role, or similar customer-facing position.

Responsibilities

• Act as the key point of contact between customers, clients, site teams and the wider community.
• Keep customers informed about upcoming and ongoing works, contractual commitments and changes.
• Carry out face-to-face visits with clients and customers throughout the customer journey.
• Support customers with choices relating to bathrooms and finishes, including taking measurements and sketching layouts.
• Respond to enquiries, complaints and concerns promptly and professionally.
• Maintain effective communication with site teams and build positive relationships with customers and colleagues.
• Maintain accurate customer, site and contract records using Microsoft Office and internal systems.
• Support delivery and reporting of customer service and social value commitments across the contract.
• Identify customer service and social value case studies for clients and tenders.
• Work with Marketing to promote positive news stories and community initiatives.

Skills

Communication

Organisation

Problem solving

IT skills (MS Office)

Driving licence

DBS checks

Job description

Novus Property Solutions Ltd. is seeking a Contract Liaison Officer to support tenants living in social housing across Cumbria. You will liaise between customers, clients and site teams, keeping residents informed and helping resolve issues throughout each works phase.

The role requires strong communication, organisation and IT skills, plus a full UK driving licence. Travel across Cumbria is expected, with DBS and driving checks as part of appointment.