Site-Based ICT Engineer - On-Site Support Pro

Sanderson; Ashby-de-la-Zouch; On-site; GBP 27,000 - 28,000; Full time

Job summary

Sanderson is seeking a Site Based Engineer to provide on-site maintenance and support across the UK, with a base in Ashby. The role offers a permanent position with a salary in the £27k–£28k range, dependent on experience.

Responsibilities include handling incidents, delivering excellent customer service, and ensuring resolutions align with company standards. A full UK driving license and Baseline Personnel Security Standard are required.

Qualifications

• Full UK driving license and access to a car.
• Baseline Personnel Security Standard check required.
• Strong understanding of IT systems and environments.
• Strong customer service skills and analytical problem-solving mindset.

Responsibilities

• Provide maintenance and site-based support.
• Ensure tasks are completed in line with company standards and procedures.
• Deliver high levels of customer service on-site to ensure satisfaction.
• Attend incidents/requests as directed by the Customer Incident Centre.
• Coordinate between clients and vendors to resolve issues within timescales.
• Resolve hardware issues and basic software problems.

Skills

Driving license

Customer service

IT systems

Problem solving

Analytical thinking

Education

MSCE certification

Dell/Enterprise vendor certification

CompTIA A+

Network+/CCNA

SAN Server

Job description

Sanderson is seeking a Site Based Engineer to provide on-site maintenance and support across the UK, with a base in Ashby. The role offers a permanent position with a salary in the £27k–£28k range, dependent on experience.

Responsibilities include handling incidents, delivering excellent customer service, and ensuring resolutions align with company standards. A full UK driving license and Baseline Personnel Security Standard are required.