IT FIELD HARDWARE ENGINEER/ IT TECHNICIAN

Sanderson; City Of London; On-site; GBP 20,000 - 27,000; Full time

Job summary

Sanderson, in partnership with a leading global ICT services provider, is seeking an IT Field Service Engineer for London-based work. The role involves on-site maintenance and support for client IT hardware, with travel across the UK and a standard 9:00–17:30 schedule, plus out-of-hours standby as required.

The position is a 12-month contract with potential overtime and standby paid per policy. You will attend incidents, fix hardware/software issues, and assist junior engineers, while ensuring

Qualifications

• Full valid UK driving licence and personal car with business insurance.
• Right to work in the UK.
• Be prepared to undergo a BPSS check.
• Ability to resolve hardware issues and basic software problems.
• Capable of building and deploying PCs (desktop and laptop).

Responsibilities

• Attend incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion.
• Ensure assigned incidents are monitored, updated and progressed in a timely manner.
• Provide training, coaching and guidance to Junior Field Service engineers.

Skills

UK Driving Licence

BPSS Check

Hardware troubleshooting

PC deployment

Job description

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have opportunity for Field Services Engineers based across the UK. This role is based in London.

• Role - IT Field Service Engineer
• Duration -12 months
• Location - London, SE16
• Rate -£128.40 per day (for initial 4 weeks). After 4 weeks, £ 21.40 per closed call

Role Overview:

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:

• To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
• Ensure assigned incidents are monitored, updated and progressed in a timely manner
• Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers

Essential Skills:

• A full valid UK drivers licence and personal Car with Business insurance.
• Able to demonstrate the right to work in the UK
• Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)

Preferred but not essential skills:

• MCSE certification
• Manufacturer Enterprise server certification
• SAN Server
• A+
• Network+/CCNA
• Dell / Other vendor Certification to Enterprise level or above
• Experience in a data centre and in smart space technology is advantageous.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sanderson acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.