Permanent Site Based Engineer - Ashby

Sanderson; Ashby-de-la-Zouch; On-site; GBP 27,000 - 28,000; Full time

Job summary

Sanderson is seeking a Site Based Engineer to provide on-site maintenance and support across the UK, with a base in Ashby. The role offers a permanent position with a salary in the £27k–£28k range, dependent on experience.

Responsibilities include handling incidents, delivering excellent customer service, and ensuring resolutions align with company standards. A full UK driving license and Baseline Personnel Security Standard are required.

Qualifications

• Full UK driving license and access to a car.
• Baseline Personnel Security Standard check required.
• Strong understanding of IT systems and environments.
• Strong customer service skills and analytical problem-solving mindset.

Responsibilities

• Provide maintenance and site-based support.
• Ensure tasks are completed in line with company standards and procedures.
• Deliver high levels of customer service on-site to ensure satisfaction.
• Attend incidents/requests as directed by the Customer Incident Centre.
• Coordinate between clients and vendors to resolve issues within timescales.
• Resolve hardware issues and basic software problems.

Skills

Driving license

Customer service

IT systems

Problem solving

Analytical thinking

Education

MSCE certification

Dell/Enterprise vendor certification

CompTIA A+

Network+/CCNA

SAN Server

Job description

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have opportunity for Site Based Engineers based across the UK. This role is based in Ashby.

Role - Site Based Engineer
Permanent
Location - Ashby, LE65
Salary - £27000 - £28000 in between based upon the experience

Roles and Responsibilities

• You will provide maintenance and site based support.
• You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
• Ability to provide exceptional customer service skills when on‑site, and ensuring a high degree of customer satisfaction is always provided.
• Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
• Ability to be customer focused, and courteous in a professional and sensible manner.
• Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
• Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.
• Knowledge and ability to resolve hardware issues and basic software problems.

What we expect from you

• A full UK driving license and access to a car.
• Will undergo a Baseline Personnel Security Standard check.
• Strong understanding of IT systems and environments
• Strong customer service skills, with an analytical and problem‑solving mindset

Qualifications in the following would be beneficial to your application

Dell/Other vendor certification to enterprise level or above
Previous experience in a data centre and/or smart space technology is advantageous.
MSCE certification
Manufacturer Enterprise server certification
SAN Server
CompTIA A+
Network+/CCNA

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sanderson acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.