IT Field Service Engineer

Sanderson; Chelmsford; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Car allowance

Fuel Card

Laptop and tools provided

Pension scheme

Private medical cover after 12 months

Job summary

Sanderson is seeking a Field Services Engineer based in Glasgow, working across the UK. You will provide on-site IT hardware support, repair and deployments, with travel to client sites and a 9:00–17:30 schedule plus out-of-hours standby.

A valid UK driving license and BPSS check are required, withCar/business insurance and access to company tools. The role includes training, overtime/standby per policy, and a benefits package including pension, medical cover after 12 months, and a

Qualifications

• On-site field engineering with hardware repair and IT support.
• Must have a valid UK driving license and business-insured car.
• Willing to undergo BPSS check.
• Ability to travel across client sites within geographic area.
• Strong customer-focused approach.

Responsibilities

• Attend incidents/requests as directed by the Customer Incident Centre.
• Ensure incidents are monitored, updated and progressed promptly.
• Provide training and guidance to Junior Field Service engineers.
• Coordinate between clients and vendors for timely resolution.
• Maintain a high level of customer satisfaction in all work.
• Build (hardware/software) and deploy PCs (desktop and laptop).
• Travel between locations as part of field service delivery.

Skills

PC hardware troubleshooting

Windows OS knowledge

Hardware deployment

Analytical problem-solving

Education

MCSE certification

A+ certification

Network+/CCNA

Tools

Dell certification

Lenovo certification

Job description

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis.

Salary: £24,600 – £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits

Role Overview:

Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client’s IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:

• To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
• Ensure assigned incidents are monitored, updated and progressed in a timely manner
• Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• A fully valid UK drivers license and personal Car with Business insurance.
• Able to demonstrate the right to work in the UK
• Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments
• Analytical and problem-solving mindset

Preferred but not essential skills:

• MCSE certification
• SAN Server
• A+
• Network+/CCNA
• Dell , Lenovo / Other vendor Certification to Enterprise level or above
• Experience in a data center and in smart space technology is advantageous.

Our offer to you:

• Salary range £24,600 – £27,700 per annum.
• Full training provided as part of robust induction process
• Access to the certification program for number of the world’s leading IT manufacturers.
• Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
• 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
• Company Pension Scheme
• Life assurance
• Private medical cover after 12 months
• Business Mileage Fuel Card
• Laptop, smartphone and tools provided
• Employee referral program – you could earn £750 if your referral is successful
• There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we’ve got you covered
• Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
• Volunteering day–in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sanderson acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.