Site-Based Asset Experience Lead: Client & Operations

Jones Lang LaSalle Incorporated; Redditch; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Asset Experience Associate for its Redditch, Worcestershire site. The role combines strategic client management with hands-on property operations, ensuring high service standards and proactive customer engagement across portfolios.

You will collaborate with asset managers, oversee service charge budgeting, and lead site-level supplier and contract management while ensuring H&S compliance and ESG alignment.

Qualifications

• Experience in commercial property management and client relations.
• Strong understanding of building systems and facilities planning.
• Knowledge of RICS standards and ESG reporting.

Responsibilities

• Strategic client & asset management: build strategy with asset managers and lead relationships.
• Customer management & experience: own client inquiries and drive service improvements.
• Financial management: assist with service charges, budgets, and supplier payments.
• Lease & legal management: assist with lease queries and compliance with covenants.
• Health & safety: oversee site safety checks and compliance actions.
• ESG & sustainability: support ESG initiatives and reporting.

Skills

Property management

Client relationships

Portfolio planning

Budgeting

H&S compliance

RICS standards

Sustainability ESG

Education

RICS qualification

Degree in real estate or related

Tools

Yardi

Riskwise

Prism

Workflow systems

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking an Asset Experience Associate for its Redditch, Worcestershire site. The role combines strategic client management with hands-on property operations, ensuring high service standards and proactive customer engagement across portfolios.

You will collaborate with asset managers, oversee service charge budgeting, and lead site-level supplier and contract management while ensuring H&S compliance and ESG alignment.