Asset Experience Lead - Property Ops & Client Care

Integral Ltd.; Otley; Remote; GBP 40,000 - 56,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate for the Royal London Property Delivery team in Cambridge. The role combines strategic client relationship management with hands-on property operations leadership at a site-based level.

You will manage service charges, financial trackers, and ESG initiatives while coordinating with asset managers, landlords, and internal teams to optimize occupancy experience and asset performance.

Qualifications

• Experience in strategic portfolio oversight and client relationships.
• Strong understanding of property operations and service charge management.
• Knowledge of regulatory standards and ESG considerations.

Responsibilities

• Lead relationship with Royal London asset manager and set strategy.
• Oversee day-to-day property operations, customer relations, and team leadership.
• Manage service charges budgets and reconciliations per RICS standards.
• Coordinate health & safety compliance and ESG initiatives.
• Support transitions, leasing queries, and performance reporting.

Skills

Strategic leadership

Client relationship management

Operations management

Financial acumen

Regulatory compliance

Tools

Yardi

Riskwise

Prism

Deepki

Job description

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate for the Royal London Property Delivery team in Cambridge. The role combines strategic client relationship management with hands-on property operations leadership at a site-based level.

You will manage service charges, financial trackers, and ESG initiatives while coordinating with asset managers, landlords, and internal teams to optimize occupancy experience and asset performance.