Asset Experience Lead — Strategic Portfolio & Client Relations

JLL; Bridgwater; On-site; GBP 52,000 - 67,000; Full time

Job summary

JLL seeks a Facilities Manager to lead strategic client relationships and operational excellence for a complex commercial portfolio in Redditch, Worcestershire. The role combines client liaison, asset strategy and hands-on facilities management.

You will supervise on-site teams, drive service quality, ensure safety compliance and contribute to ESG-related initiatives within the asset class.

Qualifications

• Extensive experience in commercial property management.
• Proven ability to manage client relationships and operations.
• Knowledge of H&S, compliance and sustainability.

Responsibilities

• Lead strategic client & asset management for complex portfolios.
• Oversee day-to-day property operations, customer relations and team leadership.
• Manage service charges, supplier payments and financial reporting.
• Coordinate health & safety compliance and risk management.

Skills

Client management

Strategic planning

Team leadership

Facilities management

Budgeting

Contract management

Health & safety

ESG

Job description

JLL seeks a Facilities Manager to lead strategic client relationships and operational excellence for a complex commercial portfolio in Redditch, Worcestershire. The role combines client liaison, asset strategy and hands-on facilities management.

You will supervise on-site teams, drive service quality, ensure safety compliance and contribute to ESG-related initiatives within the asset class.