Asset Experience Lead - Property Delivery

Jones Lang LaSalle Limited; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jones Lang LaSalle Limited (JLL) seeks an Asset Experience Manager for the Royal London Property Delivery team. You will lead strategic client relationships, oversee day‑to‑day property operations, and drive performance across a diverse portfolio, ensuring service excellence and compliance.

The role is primarily site-based with a strong emphasis on occupier experience and CX initiatives. You will collaborate with RLAM CX Strategy Director, manage budgets and service charges, and coordinate with

Qualifications

• Experience in commercial property management.
• Strong client relationship and stakeholder management skills.
• Site-based role with occupier visibility and CX focus.

Responsibilities

• Lead client relationships and asset strategy for RLAM.
• Oversee day‑to‑day property operations and customer relations at sites.
• Manage service charges, supplier payments and budgets.
• Ensure H&S compliance and ESG initiatives across managed portfolios.

Skills

Strategic leadership

Client relationship

Operational excellence

Property management

Budgeting & finance

Tools

Yardi

Riskwise

Prism

Deepki

Workflow systems

Job description

Jones Lang LaSalle Limited (JLL) seeks an Asset Experience Manager for the Royal London Property Delivery team. You will lead strategic client relationships, oversee day‑to‑day property operations, and drive performance across a diverse portfolio, ensuring service excellence and compliance.

The role is primarily site-based with a strong emphasis on occupier experience and CX initiatives. You will collaborate with RLAM CX Strategy Director, manage budgets and service charges, and coordinate with