Asset Experience Lead: CX, Strategy & Compliance

Jones Lang LaSalle Incorporated; Maidenhead; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks an Asset Experience Manager to collaborate with Royal London asset management to shape strategy and act as the primary liaison. The role emphasizes site-based occupier experience, service coordination, and close client engagement to deliver value and maintain strong relationships.

You will work with RLAM CX Strategy Director to implement opportunities, manage compliance and risk, and ensure timely responses to customer enquiries while coordinating with

Responsibilities

• Collaborate with Royal London asset manager to set strategy and lead relationship management.
• Act as main point of contact for Royal London asset manager(s) and coordinate with JLL accounts and asset teams.
• Support and implement ESG initiatives and sustainability reporting aligned with client strategy.
• Oversee service charge budgets, supplier payments, and financial trackers for accuracy.

Job description

Jones Lang LaSalle Incorporated (JLL) seeks an Asset Experience Manager to collaborate with Royal London asset management to shape strategy and act as the primary liaison. The role emphasizes site-based occupier experience, service coordination, and close client engagement to deliver value and maintain strong relationships.

You will work with RLAM CX Strategy Director to implement opportunities, manage compliance and risk, and ensure timely responses to customer enquiries while coordinating with