Senior Asset Experience Lead (On-site)

Jones Lang LaSalle Incorporated; United Kingdom; Remote; GBP 65,000 - 95,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Asset Experience Deputy Lead for on-site roles in Greater Manchester and Leeds. You will provide line management, escalate issues, and deputise for the Lead Asset Experience Manager, ensuring seamless service delivery across commercial properties.

In collaboration with the Royal London asset manager, you will shape strategy, manage client relationships, lead operations, CX, and finance, including service charges, leases, and compliance.

Qualifications

• Experience in line management, coaching and mentoring of property professionals.
• Expert knowledge of commercial property management across asset types.
• Ability to lead operational changes and embed new processes and best practices.
• Strong understanding of RICS standards and regulatory frameworks.

Responsibilities

• Provide line management and day-to-day escalation support for designated direct reports within the community.
• Act as senior advisor and mentor to Asset Experience Managers, supporting professional development.
• Deputise for the Lead Asset Experience Manager during absences and ensure continuity of leadership.
• Collaborate with client and internal teams to shape strategy and improve service delivery.
• Oversee service charges budgets, reconciliations, and supplier payments.
• Liaise on lease queries, compliance, and complex property issues.
• Lead site-level supplier and contract management and maintenance planning.
• Drive ESG initiatives and sustainability reporting in alignment with client strategies.

Skills

People management

Property management

Building systems

RICS standards

Leadership

Tools

Vision

Yardi

Riskwise

Prism

Deepki

Workflow systems

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking an Asset Experience Deputy Lead for on-site roles in Greater Manchester and Leeds. You will provide line management, escalate issues, and deputise for the Lead Asset Experience Manager, ensuring seamless service delivery across commercial properties.

In collaboration with the Royal London asset manager, you will shape strategy, manage client relationships, lead operations, CX, and finance, including service charges, leases, and compliance.