SIAM Availability Lead - Multi-Supplier Resilience

Adecco Portugal; Manchester; Sur place; GBP 40 000 - 42 000; Plein temps

Résumé du poste

SIAM Availability Analyst – Manchester is advertised with a salary of £40-42,000 plus benefits. You will monitor, govern, and continually improve service availability across a multi-supplier environment, owning the Availability Management process and driving resilience improvements.

The role involves analyzing availability data, reporting trends and risks, and collaborating with suppliers to implement corrective actions and governance activities to ensure services meet agreed targets.

Qualifications

• Experience in Availability Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and multi-supplier service delivery models.
• Ability to analyse service availability data and drive continual improvement initiatives.
• Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.
• Experience managing service risks, resilience requirements, and critical service dependencies

Responsabilités

• Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.
• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.
• Drive proactive initiatives to reduce service downtime and improve service resilience.
• Work with suppliers to investigate availability issues and implement corrective and preventative actions.
• Manage availability governance, reviews, risk management activities, and service performance discussions

Connaissances

Availability Management

Service Management

SIAM principles

Data analysis

ITSM practices

Description du poste

SIAM Availability Analyst – Manchester is advertised with a salary of £40-42,000 plus benefits. You will monitor, govern, and continually improve service availability across a multi-supplier environment, owning the Availability Management process and driving resilience improvements.

The role involves analyzing availability data, reporting trends and risks, and collaborating with suppliers to implement corrective actions and governance activities to ensure services meet agreed targets.