SIAM Availability Analyst - Manchester

Adecco Portugal; Manchester; On-site; GBP 40,000 - 42,000; Full time

Job summary

SIAM Availability Analyst – Manchester is advertised with a salary of £40-42,000 plus benefits. You will monitor, govern, and continually improve service availability across a multi-supplier environment, owning the Availability Management process and driving resilience improvements.

The role involves analyzing availability data, reporting trends and risks, and collaborating with suppliers to implement corrective actions and governance activities to ensure services meet agreed targets.

Qualifications

• Experience in Availability Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and multi-supplier service delivery models.
• Ability to analyse service availability data and drive continual improvement initiatives.
• Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.
• Experience managing service risks, resilience requirements, and critical service dependencies

Responsibilities

• Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.
• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.
• Drive proactive initiatives to reduce service downtime and improve service resilience.
• Work with suppliers to investigate availability issues and implement corrective and preventative actions.
• Manage availability governance, reviews, risk management activities, and service performance discussions

Skills

Availability Management

Service Management

SIAM principles

Data analysis

ITSM practices

Job description

SIAM Availability Analyst - Manchester

£40-42,000 + Benefits

SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment.

Your role

• Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.


• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.


• Drive proactive initiatives to reduce service downtime and improve service resilience.


• Work with suppliers to investigate availability issues and implement corrective and preventative actions.


• Manage availability governance, reviews, risk management activities, and service performance discussions.

Experience

• Experience in Availability Management, Service Management, or Service Performance within complex IT environments.


• Strong understanding of SIAM principles and multi-supplier service delivery models.


• Ability to analyse service availability data and drive continual improvement initiatives.


• Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.


• Experience managing service risks, resilience requirements, and critical service dependencies