SIAM Availability Analyst — Drive Resilience & Availability

Capgemini; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Capgemini is seeking an SIAM Availability Analyst to own the Availability Management process across a multi-supplier environment in a hybrid UK setting. You will monitor, report, and drive improvements to ensure resilience and alignment with business requirements while coordinating with Incident, Problem, Capacity, and Continuity teams.

The role emphasizes data-driven insights, governance, and proactive actions to reduce downtime and enhance end-user experience, with pre-employment checks and

Qualifications

• Experience in Availability Management or Service Performance within complex IT environments.
• Strong understanding of SIAM and multi-supplier service delivery models.
• Ability to analyse service availability data and drive continual improvement initiatives.
• Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.
• Experience managing service risks, resilience requirements, and critical service dependencies.
• Strong stakeholder management, analytical, problem-solving, and communication skills.

Responsibilities

• Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.
• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.
• Drive proactive initiatives to reduce service downtime and improve service resilience.
• Work with suppliers to investigate availability issues and implement corrective and preventative actions.
• Manage availability governance, reviews, risk management activities, and service performance discussions.
• Collaborate with Incident, Problem, Capacity, and Service Continuity teams while producing meaningful reporting and insights.

Skills

Availability Management

SIAM principles

Data analysis

ITSM practices

Stakeholder management

Communication skills

Job description

Capgemini is seeking an SIAM Availability Analyst to own the Availability Management process across a multi-supplier environment in a hybrid UK setting. You will monitor, report, and drive improvements to ensure resilience and alignment with business requirements while coordinating with Incident, Problem, Capacity, and Continuity teams.

The role emphasizes data-driven insights, governance, and proactive actions to reduce downtime and enhance end-user experience, with pre-employment checks and