SIAM Capacity Analyst: Multi-Supplier Performance

Adecco Portugal; Manchester; Vor Ort; GBP 40.000 - 42.000; Vollzeit

Zusammenfassung

Adecco Portugal in Manchester is seeking a SIAM Capacity Analyst to monitor and optimise capacity and performance across a multi-supplier environment. You will own end-to-end capacity management and deliver insights to stakeholders.

The role focuses on forecasting demand, analysing trends, and driving continual improvements in capacity planning, service performance, and ITIL-aligned governance across complex IT landscapes.

Qualifikationen

• Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and managing services across multiple suppliers.
• Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.

Aufgaben

• Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.
• Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.
• Drive proactive capacity planning activities, forecasting demand and ensuring services can support business growth, change, and future requirements.
• Work with suppliers to investigate capacity-related issues, manage risks, dependencies, bottlenecks, and deliver sustainable performance improvements.
• Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.
• Produce capacity reporting, forecasts, dashboards, and service insights while driving continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence

Kenntnisse

Capacity Management

Service Management

ITIL

Data analysis

Jobbeschreibung

Adecco Portugal in Manchester is seeking a SIAM Capacity Analyst to monitor and optimise capacity and performance across a multi-supplier environment. You will own end-to-end capacity management and deliver insights to stakeholders.

The role focuses on forecasting demand, analysing trends, and driving continual improvements in capacity planning, service performance, and ITIL-aligned governance across complex IT landscapes.