SIAM Availability Lead: Boost Service Resilience

Adecco Portugal; Lancashire; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Benefits

Job summary

Adecco Portugal is seeking an SIAM Availability Analyst to oversee availability across a multi‑supplier IT landscape in Manchester. You will monitor and govern service availability to meet resilience targets and improve overall performance.

In this role, you will drive proactive improvements, coordinate with suppliers on incident investigations, and manage governance forums to discuss risk and service performance.

Qualifications

• Experience in Availability Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and multi-supplier service delivery models.
• Ability to analyse service availability data and drive continual improvement initiatives.
• Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.
• Experience managing service risks, resilience requirements, and critical service dependencies.

Responsibilities

• Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability and resilience requirements.
• Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement.
• Drive proactive initiatives to reduce service downtime and improve service resilience.
• Work with suppliers to investigate availability issues and implement corrective and preventative actions.
• Manage availability governance, reviews, risk management activities, and service performance discussions.

Skills

Availability Management

SIAM Principles

ITSM Practices

Multi-Supplier Delivery

Service Performance

Job description

Adecco Portugal is seeking an SIAM Availability Analyst to oversee availability across a multi‑supplier IT landscape in Manchester. You will monitor and govern service availability to meet resilience targets and improve overall performance.

In this role, you will drive proactive improvements, coordinate with suppliers on incident investigations, and manage governance forums to discuss risk and service performance.