SIA Licensed Retail Security Officer — Customer Focused

Mitie Group; Southend-on-Sea; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Full training and development

Career progression

Flexible benefits platform (Choices)

Virtual GP for you and household

Job summary

Mitie Group is seeking confident, customer-focused Security Officers to join our team. You will provide a visible security presence, support a safe shopping environment, and follow procedures to protect people and assets.

The role emphasizes professional conduct, strong communication, and the ability to work both independently and with colleagues. SC clearance is desirable but not essential, CCTV licence is a plus.

Qualifications

• A valid SIA Security Guarding or Door Supervisor licence.
• A positive, professional, and approachable attitude.
• Strong communication and customer service skills.
• The ability to work independently and as part of a team.
• Good attention to detail and the confidence to make decisions when needed.
• SC Clearance is desirable but not essential.
• CCTV SIA Licence is advantageous.

Responsibilities

• Providing a visible security presence to help keep people, property, and assets safe.
• Delivering excellent customer service and supporting a positive shopping experience.
• Monitoring and reporting incidents, safety concerns, and suspicious activity.
• Following site procedures and security instructions.
• Working closely with store colleagues and emergency services when required.
• Using security technology and reporting systems to support loss prevention and safety.
• Maintaining professional standards and remaining calm under pressure.

Skills

Customer service

Communication

Teamwork

Decision making

Attention to detail

Professionalism

Independent work

Job description

Mitie Group is seeking confident, customer-focused Security Officers to join our team. You will provide a visible security presence, support a safe shopping environment, and follow procedures to protect people and assets.

The role emphasizes professional conduct, strong communication, and the ability to work both independently and with colleagues. SC clearance is desirable but not essential, CCTV licence is a plus.