Elite Retail Security Officer - Customer-First Safety

Mitie Group; Springhead; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie Group is seeking Elite security officers to provide a highly visible presence that deters anti-social behaviour while delivering exceptional customer service to colleagues and customers in-store. You must hold a current SIA licence and have a full 5-year checkable history.

The role requires a welcoming, professional demeanour, excellent communication skills, and the ability to engage with the public. Wearing Body Worn CCTV is part of the role to support crime reduction and safety across

Qualifications

• Must hold a current SIA licence.
• 5-year checkable employment/education history required.
• Excellent customer service and professional demeanour.
• Willing to wear Body Worn CCTV to support crime reduction.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment, free from crime and the fear of crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those that cause this.
• Engage with members of the public by providing a welcoming presence.
• Support the public and visitors with queries in a friendly and polite manner by demonstrating excellent customer service.
• Support the Police and crime partnerships to aid reduction of crime in store.
• Wear Body Worn CCTV to support in the reduction of crime and increase safety.

Skills

SIA Licence

Customer service oriented

Public presence

Job description

Mitie Group is seeking Elite security officers to provide a highly visible presence that deters anti-social behaviour while delivering exceptional customer service to colleagues and customers in-store. You must hold a current SIA licence and have a full 5-year checkable history.

The role requires a welcoming, professional demeanour, excellent communication skills, and the ability to engage with the public. Wearing Body Worn CCTV is part of the role to support crime reduction and safety across